Helping Tele2 to understand its website visitors

Tele2 was looking for a solution that could understand, interpret and respond to the mass amounts of behavioral data from its website. It needed a solution that could intelligently respond to each individual user journey in real-time to deliver a personalized customer experience.

In November 2017 at the European Customer Contact and Customer Service Awards, this case study was awarded Gold for 'Best Innovation in Technology' and Bronze for 'Best Application in Technology'.

Enter your details to find out how Now Interact's Artificial Intelligence has helped Tele2:

  • improve its efficiency and conversion
  • drive sales
  • achieve industry-leading CSAT scores
  • empower its contact center team
  • mitigate channel cannibalization

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