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Using Omnichannel Insights to create a world-class customer experience

We've been working with one of the Netherlands' biggest telcos on improving its digital operations. At the heart of its aims for digital transformation is the desire to boost profits while, at the same time, supporting the development of the ultimate customer experience. 

We started running our Omnichannel Insights program to determine why the telco was getting such a high volume of calls from online visitors.

Read the study to find out:

  • How to reduce high call volumes from low value contacts
  • What can be done to increase use of the FAQ
  • Why more intelligent contact channels lead to increased sales and an improved CX 

Download the case study now by filling out the form.