Live Voice Features

Next-Generation Sales & Customer Support

Create a new online sales channel using an innovative AI-driven toolset. Boost sales, anticipate needs, and build stronger customer relationships.

 

  Live Voice Live Chat Offline Calls
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AI Powered Proactive Engagement

Our machine-learning algorithms analyze visitor behavior in realtime and allow you to proactively engage customers who need help. Optimize user experience by only displaying call information to those that need it.

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Pre-Call Surveys

Use pre-call surveys and behavior data to understand why customers need help  improve website conversions and create more helpful self-service content.

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Online Call Tracking

We track and link each call to a specific online visitor by generating a unique dynamic phone number or by displaying an easy to use callback form.

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Online Channel Attribution

Legacy IVRs take your customer offline. Live Voice attributes every conversation to the corresponding online channel. Never lose out on campaign attribution data.

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View Current Session & History

See what pages your customer is currently browsing or has visited. Easily direct them to website sections than can help solve their problem.

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Log Call Outcomes & Next Steps

Easily log the results of each call with a highly customizable menu of options — information can be used to improve AI targeting or as an input for your CRM.

See Live Voice in action:

Boost sales and create stronger customer relationships with Live Voice.

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