COVID-19 How can we help?

Posted on April 7, 2020 by

The situation

Our world is almost at a standstill, Covid-19 has changed almost everything about how companies work. All industries are affected by the situation, companies are fighting for survival. Companies are de-sizing, people are losing their jobs, businesses are calculating months of survival rather than months to the next “project take off”. Everyone is living in uncertainty.  

It is in times like this that, keeping the cost at a minimum and giving the best customer experience, is mission-critical for survival to any business. Unfortunately, there is a fine line between the two and the big question is: How much can a company decrease the cost to ensure the customer gets the same online experience? 

What are we doing?

Now Interacts mission has always been to help brands and customers communicate in an easier and more efficient way using Artificial Intelligence. 

With the current global crises, this is more important than ever. That is why we would like to support businesses throughout this difficult situation by offering a free trial of our solution, for companies negatively impacted by the pandemic.

If your sales channel/s have been impacted by closure or reduced capacity, then we can help you to continue to grow your business through our intelligent targeting platform. Many of our existing clients value the benefit of this solution and consistently report an uplift in sales upwards of 10% across the board.

Alternatively, if your contact centre is suffering from a reduction in capacity (or have deployed a remote working strategy) and struggling vs demand, our AI powered contact deflection & self-service solution can help to ease the strain.

Why are we doing this?

We all want to do everything possible to get that sales curve growing, but at a minimal cost. That is exactly what we are trying to achieve together with our customers. Our aim is to help you, to help your customers in the most cost-efficient way possible. 

Many of the industries affected by the pandemic have been central to our business operations over the past ten years, we would therefore like to do as much as possible to support companies during this difficult period.

Our team are on hand to discuss how we can help you and your business.