We are delighted to announce that Now Interact scooped the Gold Award for 'Best Innovation in Technology' and Bronze Awards for 'Best Application in Technology' for our work with Tele2 at the 2017 European Contact Centre and Customer Service Awards (ECCCSA).
The award recognizes Now Interact's work with the leading mobile operator to understand its website visitors and deliver a personalized experience to every single one of them.
The ECCCSAs are Europe's largest, and longest-running, awards programme; and over 1100 people attended the celebration in London on Tuesday evening.
Having partnered together over four years ago, Now Interact has been working with Tele2 to interpret, understand and react to online behavioral data in real-time to improve its customer experience. Now Interact enables Tele2 to respond to each visitor journey in real-time, delivering the contact channel that is most relevant to each visitor's needs.
Now Interact's CEO, Magnus Åström commented on the wins, "We are honored to have received the Gold and Bronze Awards in these categories with Tele2. The Now Interact team is dedicated to developing close relationships with our clients, and this award is a testament to the work we do every day to enable them to deliver a personalized customer experience to a segment of one."
"To be recognized as the Best Innovation in Technology is remarkable," Åström continued. "To also be awarded a Bronze Award for Best Application in Technology is a fantastic way to end what has been a phenomenal 2017, coming just a year after announcing our Series A funding. I am proud of all of the team at Now Interact; to see their hard work and determination awarded on such a scale is a fantastic moment in our company's history."
For a list of all the category winners, click here.