top of page

UTILITA

Utilita wanted a solution that was able to interpret, understand and optimise contact channel preference for its customers. After implementing Now Interact’s machine learning technology, Utilita are able to:

​

  • Give priority treatment to those that need it, when they need it

  • Benefit from a huge increase in sales conversion 

  • A significant reduction in service call volumes, which are now processed via self service functionality

  • Improve the overall customer experience

 

Utilita have now scaled the use of Now Interact’s solutions across other areas of the business to mirror the benefits already experienced.

bottom of page