Data & Insights

Increasing digital sales is one of the most important strategic initiatives in most organisations today. This initiative could be a significant driver of sales & profit, as well as a key reason why sales are stagnating. Everything centres around execution.

One of the key elements of a successful strategy is how Assisted Digital Sales are valued and attributed within your organisation. We are experts in how to leverage Assisted Digital Sales to maximise the performance and contribution to the overall strategic target, which is to

increase digital sales.

Measure

Through our script implementation we identify what each individual user is doing on your website at every click. This includes any interaction with your various channels and the final conversion. 

 

For a complex website with multiple contact options, this provides a site-wide unbiased way of monitoring which tools are providing value. Our flexible monitoring system can also be tailored to meet your specific tracking needs whatever it might be. 

Attribution

Live chat is an online communication app that enables you and your website visitors to chat in real-time.

Online chat is a great alternative to phone calls or emails. 
 

  • Live chat is the number one service choice for shoppers between 18 and 49 years old. (Gartner)

  • Around 73% of customers find live chat the most satisfactory form of communication with a company. (Invesp)

  • Millennials are 20% more likely to use live chat. (ICMI)

Volume & Conversion

WhatsApp Business Platform is for medium to large businesses who are looking to scale engagement of audiences, accelerate sales and drive better customer outcomes.

Reach your customers anywhere with conversations and create memorable experiences all through WhatsApp.

SMS

Call Tracking

Video Chat

SMS marketing software, also known as business text messaging software, enables companies to plan and implement marketing campaigns that target mobile devices via SMS (Short Message Service). This type of software helps businesses increase brand loyalty and engagement by delivering timely, personalised messages to customers’ mobile devices.

Call tracking is the process of tracking phone calls by using a tracking number on all collateral, including your website, landing pages, emails, brochures to identify which are contributing to your business goals. Call tracking closes a loop between online and offline activity.

Video chat delivers a live interaction with customers online in order to replicate the great in person experience that customers so often value in a retail store. Video chat empowers your agents to offer a personalised, consultative customer experience, often leading to increased sales conversions and average order values.

Measure

Through our script implementation we identify what each individual user is doing on your website at every click. This includes any interaction with your various channels and the final conversion. 

 

For a complex website with multiple contact options, this provides a site-wide unbiased way of monitoring which tools are providing value. Our flexible monitoring system can also be tailored to meet your specific tracking needs.