UTILITA

Utilita wanted a solution that was able to interpret, understand and optimise contact channel preference for its customers. After implementing Now Interacts machine learning technology, Utilita are able to:

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• Give priority treatment to those that need it, when they need it

• Benefit from a huge increase in sales conversion 

• A significant reduction in service call volumes, which are now processed via self service functionality

• Improve the overall customer experience

 

Utilita have now scaled the use of Now Interact’s solutions across other areas of the business to mirror the benefits already experienced.