TELE2

Tele2 needed a solution that was able to interpret, understand and react to mass input of behavioural data in order to increase the profitability of each interaction. The goal was to optimise each contact so that the best possible consumer experience could be achieved.

 

Now Interact helps Tele2 to optimise both their own customer interaction tools as well as supplying proactive callback and inbound call functionality. By giving priority treatment to high-value visitors with Now Interactʼs Artificial Intelligence, Tele2 is able to increase conversion, empower its contact center advisors and improve the customer experience at the same time.