OMNICHANNEL SALES
We are experts in how to leverage and maximise the performance of sales across multiple channels
We create a simple, personalised, and optimal experience across all your contact channels
Call Back
Offering visitors a Call Back, often leads to a higher sales conversion rate, as well as much higher CSAT scores..
Now Interact were pioneers in this approach, executing our first sales "Call Back" deployment way back in 2010 for a travel company.
SMS
SMS, business text messaging software, enables companies to plan and implement marketing campaigns that target mobile devices via SMS (Short Message Service). Helping businesses increase brand loyalty and engagement by delivering timely, personalised messages to customers’ mobile devices.
Live Chat
Live chat enables you and your website visitors to chat in real-time. It's a great alternative to phone calls or emails.
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Around 73% of customers find live chat the most satisfactory form of communication with a company. (Invesp)
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Millennials are 20% more likely to use live chat. (ICMI)
Call Tracking
Call tracking is the process of tracking phone calls by using a tracking number on all collateral, including your website, landing pages, emails, brochures to identify which are contributing to your business goals.
Call tracking closes a loop between online and offline activity.
WhatsApp for Business is for businesses who are looking to scale engagement of audiences, accelerate sales and drive better customer outcomes.
Reach your customers anywhere with conversations and create memorable experiences all through WhatsApp.
Live Shopping
Video chat delivers a live interaction with customers online, replicating the person experience that customers so often value in a retail store.Video chat empowers your agents to offer a personalised, consultative customer experience, often leading to increased sales.
Video chat empowers your agents to offer a personalised, consultative customer experience, often leading to increased sales.
OUR TECHNOLOGY
01 / A.I
02 / SCORING
03 / VOLUME
Using the latest machine learning techniques we build advanced AI models, that we use to leverage and choose the right contact channels for your website visitors.
We offer a fully automated solution that uses advanced AI based scoring for each unique visitor. We combine all available Information about the visitor, with website behaviour to predict and segment the visitors propensity to complete and online purchase.
Now Interact will integrate with your existing channels and availability thresholds. We can promote or suppress the available contact channels across your website. Giving you the ability to service each customer in the best available channel, whilst maximising your offline resources.
Leverage your existing tech stack
Now Interact integrates and enhances the performance of your existing tools. If you can't see what you need?
Get in touch, as more are added all the time.
