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Assisted Sales
One of the key elements to a successful sales strategy is how assisted digital sales are valued and attributed within your organisation.
We are experts in how to leverage and maximise the performance of assisted sales, and how this contribution can be widely valued across your entire business.
We create a simple, personalised, and optimal experience across all your contact channels
Call Back
Offering visitors a Call Back, often leads to a higher sales conversion rate, as well as much higher CSAT scores..
Now Interact were pioneers in this approach, executing our first sales "Call Back" deployment way back in 2010 for a travel company.
Live Chat
Live chat enables you and your website visitors to chat in real-time. It's a great alternative to phone calls or emails.
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Around 73% of customers find live chat the most satisfactory form of communication with a company. (Invesp)
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Millennials are 20% more likely to use live chat. (ICMI)
WhatsApp for Business is for businesses who are looking to scale engagement of audiences, accelerate sales and drive better customer outcomes.
Reach your customers anywhere with conversations and create memorable experiences all through WhatsApp.
SMS
SMS, business text messaging software, enables companies to plan and implement marketing campaigns that target mobile devices via SMS (Short Message Service). Helping businesses increase brand loyalty and engagement by delivering timely, personalised messages to customers’ mobile devices.
Call Tracking
Call tracking is the process of tracking phone calls by using a tracking number on all collateral, including your website, landing pages, emails, brochures to identify which are contributing to your business goals.
Call tracking closes a loop between online and offline activity.
Live Shopping
Video chat delivers a live interaction with customers online, replicating the person experience that customers so often value in a retail store.
Video chat empowers your agents to offer a personalised, consultative customer experience, often leading to increased sales.