Know who is buying, who is browsing, and who needs help in real-time. Every website visitor, contact center call, and customer service chat can now be leveraged to convert more, sell more, and satisfy your customers.
"The results we have achieved using Now Interact are outstanding - one of a kind. Now Interact enables us to keep online sales online; but also add sales on top of that. So far this year we’ve added 10.2% extra sales that we wouldn’t have had without Now Interact."
When people connect with your company, they have a wide range of intentions. Trying to sell to someone who’s browsing can be a turn-off, but making it hard to buy when someone wants to spend money can cost you a sale.
When visitors get exactly what they want, they become customers. When customers get exactly what they want, they become happy customers.
Figure out who wants information, who wants help, and who wants to buy.
Streamline sales & service by combining data from all customer communication channels.
Personalize your website experience to fit the needs of each individual visitor.
With so many channels available to a customer, it's hard to know which to present to whom? That's where Now Interact's machine learning comes in!
Bridge the gap between website & call centre, enabling your team to work together efficiently.
The more information your representatives have, the better they can serve the customer.
And competition between companies selling online is tough. The only way to stand out is by making significant improvements to the customer experience. This ebook explores how AI can help you: